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  • How long should I wait after potential exposure before getting tested? ⏳
    Waiting periods differ for each STD. You can find detailed information on waiting periods for each STD within the app.
  • Can I contract multiple STDs simultaneously? 🤝
    Yes, it's possible. Some STDs can increase susceptibility to others. Detailed information on co-infection is available in the app.
  • Can I contract the same STD more than once? 🔁
    Yes. Treatment does not provide immunity. Information regarding reinfection is available within the app.
  • I received an anonymous notification in the app; what does it mean? 📱
    We provide an anonymous tool within our app where users can alert previous partners to get tested. The service is anonymous, so we do not know who sent the notification.
  • Do condoms completely prevent STDs? 🛡️
    Condoms reduce the risk but do not eliminate it entirely. Information on STDs and condom use is in the app.
  • Are all STDs curable? 💊
    Most are curable, especially when detected early. HIV and herpes are manageable but not curable. See the app for details.
  • Can I get an STD if I'm a virgin? 🤷
    Some STDs can be transmitted through non-sexual contact. Information on non-sexual transmission is in the app.
  • Are all STDs exclusively sexually transmitted? ❓
    While primarily transmitted sexually, some can spread through other means. Details are in the app.
  • Should I get tested even without symptoms? 🩺
    Yes, many STDs are asymptomatic. Information on symptoms and asymptomatic infections is in the app.
  • What are the symptoms of STDs? 🤒
    Symptoms vary. Detailed symptom information for each STD is available in the app.
  • How can I confirm if I have an STD? 🔍
    Testing is the only definitive way. You can access our testing options through the app.
  • What's the difference between an STI and an STD? 📝
    An STI is an infection, an STD is a disease that develops from an infection. More details are in the app's information section.
  • What are the different types of STDs? 📚
    We test for a range of STDs, including chlamydia, gonorrhea, and HIV. An overview is in the app.
  • What is a Sexually Transmitted Disease? 🧬
    An infection transmitted primarily through sexual contact. Information on transmission methods is in the app.
  • How often should I get tested for STDs? 📅
    This depends on your sexual activity. Consult the information within the app, or a healthcare professional.
  • Are at home STD test reliable? 🏠
    At home tests can be reliable, but it is important to follow the instructions carefully, and to choose a reputable provider. Confirmation testing from a medical professional is always best.
  • What are the risk factors for contracting an STD? ⚠️
    Risk factors include unprotected sex and multiple partners. More details are in the app.
  • If I have an STD, will my partner(s) automatically have it too? 👩‍❤️‍👨
    It's highly likely. It's crucial for all partners to get tested. Information on partner notification is in the app.
  • How do I talk to my partner about getting tested for STDs? 🗣️
    Open communication is key. The app contains resources on how to approach this conversation.
  • Where can I get tested for STDs? 🏥
    Testing options are available through our app.
  • What happens if I test positive for an STD? 📈
    Treatment options and guidance will be provided through the app.
  • Is there a vaccine for any STDs? 💉
    Yes, for Hepatitis B and HPV. Information on vaccines is in the app.
  • Can STDs cause long-term health problems? 🕰️
    Yes, some can. Details on potential complications are in the app.
  • How can I protect myself from getting an STD? 🛡️
    Condoms, limiting partners, and regular testing are key. Information on prevention is in the app.
  • Can I get an STD from kissing? 💋
    Some, like herpes, can be transmitted this way. Details are in the app.
  • Does oral sex carry the same risks as vaginal or anal sex? 👄
    Yes. Information on risks associated with oral sex is in the app.
  • Are there any support groups for people with STDs? 🤝
    Information on support resources is available through the app.
  • How can I pay for STD testing and treatment? 💵
    Payment options are explained within the app.
  • What is the window period for STD testing? ⏳
    The window period is the time between potential exposure and accurate testing. Consult doctor via our app.
  • Can STDs be transmitted through sharing needles? 💉
    Yes, HIV and Hepatitis B and C can be transmitted through shared needles.
  • Can I get an STD from a toilet seat? 🚽
    It is very unlikely to get a STD from a toilet seat. STDs are transmitted through bodily fluids.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • Why can’t the in-app chat representative diagnose me based on my symptoms? 📱
    Our in-app chat representatives are not certified healthcare professionals and therefore cannot provide diagnoses. Please use the app to access testing options and consult with a doctor.
  • What do my specific symptoms mean? 🤒
    We’re unable to provide definitive interpretations of your symptoms. Testing is the only way to be certain. Detailed symptom information for each STD is available within the app.
  • Can I get Genital Herpes on my lip or Oral Herpes on my genitals? 💋↔️⬇️
    Yes, you can contract either strand of herpes in either location. Information regarding herpes transmission is available in the app.
  • What’s the difference between Chlamydia and Gonorrhea? 🧬
    Though both are bacterial infections, they are caused by different bacteria and may present different symptoms. Detailed information on Chlamydia and Gonorrhea is accessible in the app.
  • Is there a difference between HIV and AIDS? 📝
    Yes, being HIV-positive and having AIDS represent distinct phases of the disease. Detailed information on HIV and AIDS is provided within the app.
  • Are Cold Sores and Herpes the same thing? 🥶👄
    The term “Cold Sores” refers to herpes simplex virus 1 (HSV-1). Information on oral herpes and HSV-1 is available in the app.
  • If I have a rash, is that a symptom of an STD? 🔴
    Rashes can be a symptom of some STDs, but also of many other conditions. The app has information on STD symptoms, but a test is required to know for sure.
  • Can I get an STD from sharing a towel? 🧺
    While less common, some STDs can be transmitted through shared items. Information on transmission vectors is in the app.
  • What are the long term effects of untreated Chlamydia/Gonorrhea/Syphilis? 🕰️
    Untreated STDs can cause serious health issues. Information on long-term effects of each STD can be found in the app.
  • How does HIV affect the immune system? 🛡️⬇️
    HIV weakens the immune system, making the body more susceptible to infections. Detailed information regarding HIV and the immune system is available in the app.
  • What is the treatment for HPV? 💊
    There is no cure for HPV, but there are treatments for the health problems it can cause. The app has more information.
  • Can Hepatitis be transmitted through sexual contact? 👩‍❤️‍💋‍👨
    Yes, Hepatitis B and C can be sexually transmitted. Information on Hepatitis transmission is in the app.
  • How does syphilis progress if left untreated? 📈
    Syphilis progresses through stages, with serious long term health effects if left untreated. More information is available in the app.
  • My partner tested positive for an STD, what are my next steps? ➡️
    The best next step is to get tested as soon as possible. The app provides testing options and information on partner notification.
  • How do I access my account within the app? 📱
    You'll receive your account creation details via email after registering. Use those details to log in to the Infektions app. If you forget your password, use the "Forgot Password" option within the app.
  • Do I need a physical exam or a doctor's prescription to get tested through the app? 🩺📝
    No, you don't need either. Simply order the test through the app.
  • Why should I choose Infektions through the app? 🏆
    We offer access to online consultations and home sample collection. All results and communications are securely handled within the app.
  • How accurate are the tests accessed through the app? 💯
    All our tests are authorized and are conducted in NABL accrediated laboratories.
  • Does Infektions offer at-home testing? 🏠✅
    Yes, we offer home sample collection. You will schedule the collection through the app, at your home or any address you provide within the app.
  • How does the Infektions app testing process work? ⚙️
    The Infektions app provides a quick, easy, and confidential way to access STD testing. Order your desired test through the app, schedule sample collection, and receive your results within 1-2 business days, directly within the app. All communication will be handled through the app.
  • How are my results delivered through the app? 📨
    All results are delivered securely and confidentially directly within the Infektions application.
  • Can I schedule my test through the Infektions app? 📅
    No, the app does not allow for scheduling of your sample collection at your preferred location.
  • How does the app protect my privacy? 🔒
    Infektions app uses industry-standard encryption and security measures to protect your data. All communication is handled within the app, to ensure confidentiality.
  • Does Infektions provide online consultations? 💻
    Yes, we provide online consultations with healthcare professionals through the app.
  • How do I schedule an online consultation?
    Consultations can be scheduled directly through the app.
  • How do I prepare for my home sample collection?
    Instructions for sample preparation will be provided within the app.
  • How do I contact customer support?
    All customer support communication will be through the app's support chat.
  • What happens if I test positive for an STD? 📈
    If you test positive, we provide an online doctor consultation through the app and a digital prescription for a fee of 1500 INR. We can also provide a digital prescription for your partner for an additional 1500 INR. We can send the prescriptions directly to your preferred pharmacy.
  • Can the in-app chat representative look up my results for me? 📱
    No. Due to privacy concerns, in-app chat representatives cannot access your results. You can check the status of your results directly within your account in the app.
  • How do I access my results? 📨
    You can access your results securely through your account within the app.
  • When will I receive my results? ⏳
    Most results are available within 1-2 business days. HIV RNA and Trichomoniasis tests may take an additional day. Processing times may vary slightly based on specific state regulations.
  • How will I be notified that my results are ready? 🔔
    You will receive a notification within the Infektions app when your results are ready.
  • Can I download or share my results from the app? ⬇️📤
    Yes, the app provides options to download or securely share your results.
  • If my results are inconclusive, what are the next steps? ➡️
    If your results are inconclusive, the app will provide information on further testing or consultation options.
  • Will my results be kept confidential? 🔒
    Yes, all results are kept strictly confidential and are only accessible through your secure account within the app.
  • How do I schedule the online consultation after recieving a positive result? 💻📅
    The option to schedule the online consultation will become available within the app, immediately after your results are released.
  • Is the 1500 INR consultation fee included in the original test price? 💵
    No. The 1500 INR consultation fee is a separate charge for the online doctor consultation and prescription, if you test positive.

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